Below are some of the most common questions our customers ask before purchasing our LED lighting products.
If you have any additional questions, feel free to contact us at sales@yxlelectronic.com or info@yxlelectronic.com.
Filter by topic
All
- All
- Orders & Payment
- Lighting Recommendation
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including: Visa, MasterCard, American Express, Discover, JCB, digital wallet like paypal, and flexible Buy Now, Pay Later payment as Afterpay.
How do I cancel or change my order?
Contact sales@yxlelectronic.com or call +1 (281) 619 0415 6AM-6PM (PST). The order may be cancelled without penalty unless the product has already shipped, reached a certain level in the fulfillment process or the order includes a specialty item.
How can I track my order?
Please go order track or contact our customer service for help.
What happens if my order is lost or damaged?
yxllighting.com employs professional packers and shipping technicians experienced and trained in the shipment of glass. With all the precautions taken by our staff to ship products securely, it is rare that an order is lost or damaged. In the instance that loss or damage has occurred, our Customer Service Department is available to assist with a resolution.
Lighting Recommendation
Which lights and how many do I need for my pole barn?