100% PEACE OF MIND WITH EVERY PURCHASE
At YXL LIGHTING, we understand that lighting is more than just a product; it’s the warmth of your home. That’s why we offer "Shipping Protection": to ensure your order is protected against loss, theft, and damage during transit.
WHAT DOES SHIPPING PROTECTION COVER?
📦 DAMAGED IN TRANSIT
If your lighting fixtures arrive with broken glass, bent parts, or any cosmetic damage.
📫 LOST PACKAGES
If the tracking information shows no movement, or if the carrier marks the package as lost.
🏠 STOLEN ITEMS
If the tracking status shows "Delivered," but you have not received the package.
🛠 MISSING PARTS
If any essential components or accessories are missing from the box.
WITHOUT SHIPPING PROTECTION
You may need to file a long claim directly with the carrier, and the outcome is often not guaranteed.
✅ WITH SHIPPING PROTECTION
We handle everything for you. Hassle-free, with fast replacement or compensation.
HOW TO FILE A CLAIM
REPORT THE ISSUE: Please contact our customer service team within 15 DAYS of the delivery date (or the estimated delivery date if the package is lost). Please have your order number ready.
PROVIDE EVIDENCE: For damaged items, please provide clear photos of the outer packaging, inner packaging, and the damage to the product itself. For stolen packages, please provide a police report number and the carrier’s delivery confirmation.
FREQUENTLY ASKED QUESTIONS (FAQ)
Q: IS SHIPPING PROTECTION MANDATORY?
A: While not mandatory, it is highly recommended. YXL LIGHTING uses premium packaging, but once a package leaves our warehouse, we have no control over how the carrier handles it.
Q: HOW DO I KNOW IF I PURCHASED SHIPPING PROTECTION?
A: It will appear as a separate line item on your order confirmation email and invoice, titled "Shipping Protection."
Q: WHAT IF MY ITEMS ARE DAMAGED AND I DIDN'T PURCHASE SHIPPING PROTECTION?
A: We will do our best to assist you in filing a claim with the carrier. However, this process can take 4-8 weeks and a successful payout is not guaranteed.
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