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Every fixture is backed by our commitment to quality, from the day it leaves our factory to years of service on your site.
Dear Customer, all industrial and commercial lights purchased from the YXL LIGHTING store are covered by a free replacement warranty for five years, calculated from your purchase date. If you experience any issue while using our products, please contact our after-sales team at info@yxlelectronic.com — we will respond within 24 hours. Attaching a photo or short video of the affected product, along with a description of the issue, helps us resolve it faster. Every reported issue is also shared with our product quality team, so we can improve future production and prevent similar problems. Thank you for trusting YXL LIGHTING.
During the covered period, the customer is entitled to a full or partial refund, store credit, or the right to exchange the product.
If a warranty claim is approved and a return is required, the customer may be responsible for return shipping charges.
Warranty claims are approved only when the product has been used in accordance with the instructions in the product manual or on the YXL LIGHTING website.
YXL LIGHTING may request additional information, such as product photos, videos, and details on how the product was used and installed.
The product must be installed and operated according to the instructions, free from accidents, negligence, abuse, or misuse, and purchased from YXL LIGHTING or an authorized distributor/retailer.
This warranty applies only to products purchased and used within the jurisdiction of the United States.
YXL LIGHTING reserves the right to inspect non-conforming products to determine the cause of the issue, and may request additional assessment of the lighting system.
Any modification made to the product will void the warranty.
For over 16 years, our entire team has been committed to providing efficient, healthy, natural light that has a positive impact on you, your customers, and your family. Whether you need great light for work, business, industrial, or commercial use — we're here for you, and your satisfaction is our priority.
Energy efficiency has always been the core and soul of YXL LIGHTING.
Email info@yxlelectronic.com with your order number, the product affected, and a description of the issue.
Attach a photo or short video of the product and installation. This is the fastest way to confirm eligibility and cause.
Once approved, we arrange a replacement, refund, or store credit per the terms above — we respond within 24 hours.
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